RailMadad offers complaint lodgement solutions to train commuters across India. The reporting system allows passengers to report several issues before, during, and after train rides. Crores of passengers across India’s massive train network can take advantage of RailMadad to perform many essential functions.
Let’s explore the RailMadad system to see its main features and benefits. Get hints about the security
Table of Contents
What is RailMadad?
RailMadad is an official app developed by the Centre for Railways Information Systems (CRIS) for Indian Railways. The app is designed for both mobile devices and web platforms and provides passengers with real-time updates on the status of their complaints. RailMadad aims to simplify the complaint process and make it easier for passengers to report issues and receive feedback efficiently.
How to Login to Rail Madad
Step 1: Visit the RailMadad official website or login to the app,
Step 2: Enter your mobile number
Step 3: Tap ‘Get OTP’,
Step 4: Enter the OTP code and confirm your login
You will receive the OTP code in any mobile number you type in at login. The Rail Madad login gives you access to several essential features in its comprehensive list of services. You can complete the RailMadad login on any number via the website. However, the Rail Madad app will bind your registered number at first login for easy operation.
How to Make a Complaint
Step 1: Use the RailMadad app or visit the website,
Step 2: Enter the section you wish to make a rail madad complaint in,
Step 3: Type your mobile number into the space provided,
Step 4: Select ‘Get OTP’,
Step 5: Enter the OTP code and confirm your entry
The app or website will provide you real-time updates about your complaints. Some reports get responses within a few minutes depending on your selection.
How to Use the Security Feature
You can make a railway complaint online on the RailMadad app or website using its security feature. The RailMadad helpline number is 139. You can dial this emergency response number to receive medical and security assistance or follow these steps to lodge a ‘Grievance Detail’ complaint to elaborate on your need for assistance.
Step 1: Visit the RailMadad ‘Contact Us’ link at https://railmadad.indianrailways.gov.in/madad/final/foishome.jsp
Step 2: Scroll to the ‘Grievance Detail’ tab,
Step 3: Choose grievance in the ‘Type’ dropdown,
Step 4: Choose grievance sub-group from the ‘Sub Type’ dropdown,
Step 5: Select ‘Inquiry Date’ and type in the date and time of the event you wish to report,
Step 6: Upload a file if available,
Step 7: Enter your mobile number and generate an OTP,
Step 8: Confirm your entry after typing in the OTP number in its provided space
Using the railway complaint number or following the steps above to register your grievance will provide you fast responses from Indian Railways.
Features of RailMadad
The RailMadad app aims to deliver cutting-edge solutions to train passengers with its features. Some of the main features available from the app include:
- Easy filing of complaints
- Real-time status updates
- Mobile and web platforms
- Freight parcel inquiry
- Rail Anubhav feature
- User-friendly interface
- Quick complaint submission
- Immediate feedback
- Secure and reliable
- Regular updates and improvements
Benefits of RailMadad
RailMadad app and Web users enjoy several benefits. Some of the app’s notable benefits include:
- Streamlined complaint process
- Real-time issue tracking
- Enhanced user convenience
- Accessible from multiple devices
- Efficient problem resolution
- Improved passenger satisfaction
- Easy communication with railways
- Quick issue acknowledgment
- Transparency in complaint handling
- Updated features regularly
How to Make an Enquiry on Online Portal
Step 1: Visit the RailMadad official website at https://railmadad.indianrailways.gov.in/madad/final/home.jsp,
Step 2: Scroll to the ‘Enquiry’ tab,
Step 3: Select the type of enquiry from the ‘Type’ dropdown list – Luggage/Parcels and Goods
Step 4: Click on the ‘Sub Type’ dropdown list – Parcel Facilitation (Luggage/Parcels) and Goods (Freight Facilitation)
Step 5: Enter the ‘Inquiry Date’
Step 6: Type in your description in the ‘Inquiry Description’ space,
Step 7: Next enter the departing station (From Station) and arriving station (To Station) in the spaces provided,
Step 8: Enter information about the goods or parcel in the ‘Approx Volume’ window,
Step 9: Select the nature of item from the ‘Commodity’ tab. Commodities transported by Indian Railways include:
- Acids and Alcohols,
- Alloys and Metals,
- Bamboos,
- Bricks and Stones,
- Cement,
- Coffee,
- Cotton,
- Hydrogenated & other Edible Oils, etc.
Step 10: Next, you can add an image to your enquiry through the ‘Upload File’ window. Select a file from your device storage by tapping ‘Browse’. Confirm your file and allow it to upload.
Step 11: Enter your mobile number
Step 12: Tap ‘Get OTP’ to receive a unique code. Enter this code to confirm your enquiry.
You can make enquiries to receive details about transportation charges and other information on certain commodities. The feature allows you make plans ahead of time when you need reliable transportation options for freight or parcels.
How to Use the RailMadad Suggestion Module
Step 1: Visit the RailMadad inquiry portal
(https://railmadad.indianrailways.gov.in/madad/final/home.jsp),
Step 2: Scroll to the ‘Suggestions’ tab,
Step 3: Click on the Suggestion box and select your desired field,
Step 4: Next, click on the ‘Description’ tab and type in your suggestions in detail,
Step 5: Click ‘Submit’ to send your suggestion or ‘Reset’ to clear mandatory fields in the form.
How to Share Your Experience
Step 1: Visit the RailMadad site (https://railmadad.indianrailways.gov.in/madad/final/home.jsp),
Step 2: Scroll to the ‘Appreciation/Rail Anubhav’ tab,
Step 3: Enter your mobile number in the ‘Mobile No.’ window
Step 4: Tap the ‘Get OTP’ option to receive a unique code and confirm your identity,
Step 5: Choose the ‘Mode’ you wish to send your shared experienced through
Step 6: Enter details about the train or station you wish to talk about in the ‘Train No./Station Name’ window,
Step 7: Type in details in the ‘Share Your Experience’ window,
Step 8: Select an option from the dropdown list in the ‘Positive Aspects’ section,
Step 9: Leave your rating through the ‘Feedback’ system. Rate the train experience from 1 to 5 stars. Click Submit to confirm your entry.
Types of Complaints Lodged through RailMadad
Major complaints lodgement options on the RailMadad app and website provide users with comprehensive reporting choices in moments. Let’s explore the types of complaints available through the app (Train and Station options) and sub-complaints according to complaint type:
Train Complaints
| No. | Type of Complaint | Type of Sub-Complaint |
| 1 | Bed Roll | Over Charging, Dirty/Torn, Non-Availability, Others, E-Bed Roll |
| 2 | Catering and Vending Services | Quality and Hygiene, Food Quality and Services Quantity, E-Catering, Food and Water Not Available, Others |
| 3 | Coach – Cleanliness | Cockroach/Rodents, Washbasins, Coach Interior, Toilets, Coach Exterior, Others |
| 4 | Coach – Maintenance | Broken Seat/Window, Window/Door Locking Problem, Leaking Tap/Non-working, Toilet Fittings Broken/Missing, Abnormal Sound/Jerks, Others |
| 5 | Electrical Equipment | Air Conditioner, Fans, Lights, Charging Points, Others |
| 6 | Medical Assistance | Medical Assistance |
| 7 | Miscellaneous | Miscellaneous |
| 8 | Punctuality | NTES App, Late Running |
| 9 | Security | Eve Teasing/Molestation, Theft/Snatching, Unauthorised Passengers, Refusal to File FIR, Harassment/Extortion by Police Personnel, Others |
| 10 | Staff Behaviour | Staff Behaviour |
| 11 | Water Availability | Packaged Drinking Water/Rail Neer, Toilet, Washbasin, Others |
Station Complaints
| No. | Complaint Type | Sub-Complaint Type |
| 1 | Catering and Vending Service | Overcharging, Quality and Hygiene, Food Qual, Food Services Quantity, Food and Water Not Available, Others |
| 2 | Corruption/Bribery | Corruption/Bribery |
| 3 | Electrical Equipment | Air Conditioner, Fans, Lights, Charging Points, Lifts/Escalators, Display/Coach Indicator Board, Others |
| 4 | Enquiry Offices | Incorrect Information, Inadequate Counters, PA (Public Announcement) System, 139, Others |
| 5 | Goods Booking | Delivery, Overcharging, Staff Not Available, Touts, Demurrage/Wharfage, Others |
| 6 | Luggage/Parcels Booking | Delivery, Overcharging, Staff Not Available, Touts, Others |
| 7 | Medical Assistance | Medical Assistance |
| 8 | Refund of Tickets | Counter Ticket, Online Ticket, Others |
| 9 | Reserved Ticketing | E-Ticketing, Overcharging, Tata, Inadequate Counters, Touts, Others |
| 10 | Security | Suspected Articles, Eve Teasing/Molestation, Theft/Snatching, Nuisance, Harassment/Extortion of Money by Police Personnel, Others |
| 11 | Staff Behaviour | Staff Behaviour |
| 12 | Unreserved Ticketing Mobile | Ticketing, Overcharging, ATVM, Inadequate Counters, ST, Others |
| 13 | Water Availability | Drinking Water at Platform, Packaged Drinking Water/Rail Neer, Water Vending Machines, Retiring Room Waiting Room, Toilet, Others |
How to Download the RailMadad App?
Google Play Store (Android)
Step 1: Visit the Google Play Store on your Android device,
Step 2: Enter ‘RailMadad’ in the search bar (magnifying glass icon),
Step 3: Tap ‘Install’ to begin downloading relevant app files to your device,
Step 4: Tap ‘Open’ after the installation is complete to launch the app
The RailMadad app on Android gives you several essential features to make complaints, enquiries, suggestions, and other vital functions.
| Feature | Details |
| App Name | RailMadad |
| App Logo |  |
| Developer | Centre for Railway Information Systems |
| Description | The RailMadad app allows passengers to submit complaints through both a mobile application and a web platform.Users can track the progress and resolution status of their complaints in real time.The app provides a straightforward and accessible way for passengers to report issues and receive updates.In addition to the mobile app, users can also lodge complaints and check statuses via the web platform, ensuring accessibility from multiple devices. |
| Version | 3.0.16 |
| Updated On | April 30, 2024 |
| Requires Android | 4.4 and up |
| Downloads | 1,000,000+ |
| Content Rating | Rated for 3+ |
| Features | – Lodge complaints easily through mobile and web platforms – Track real-time status of complaints – New ‘freight parcel inquiry’ and ‘Rail Anubhav’ features – Regular updates to resolve issues and improve functionality |
| Size | Varies with device |
| Installs | 1,000,000+ |
| Languages | English |
Apple App Store (iOS)
Step 1: Login to the Apple App Store,
Step 2: Type ‘RailMadad’ in the store’s search box,
Step 3: Choose the app from the results you see,
Step 4: Tap ‘Download’ to begin adding relevant app files to your iOS device,
Step 5: Launch the app after its download is complete.
The RailMadad app on iOS allows users to access comprehensive situation reporting in India’s complex railway service. Users can report issues, give suggestions, make enquiries, and do much more via the app. Its description below gives you more details about the app.
| Feature | Details |
| App Name | RailMadad |
| App Logo | |
| Developer | Centre for Railway Information Systems |
| Designed for | iPad |
| Price | Free |
| Description | The RailMadad app allows users to submit complaints via mobile app and web platform, offering real-time feedback on complaint status. |
| Latest Version | 1.1.0 |
| Release Date | May 2, 2024 |
| New Features | – Added ‘freight parcel inquiry’ and ‘Rail Anubhav’. – Fixed top issues. |
| App Size | 94 MB |
| Category | Travel |
| Compatibility | – iPhone: Requires iOS 11.0 or later. – iPad: Requires iPadOS 11.0 or later. – iPod touch: Requires iOS 11.0 or later. – Mac: Requires macOS 11.0 or later and a Mac with Apple M1 chip or later. – Apple Vision: Requires visionOS 1.0 or later. |
| Languages | English |